SAP Field Service Management
SAP Field Service Management
The I-know-how-to-fix-this-moment. Make it a core moment.Field Service plays a key role in many companies worldwide, therefore they rely on Field Service Management Software. With SAP Field Service Management your work processes are simplified and your company profits from a higher revenue, faster invoicing and increased customer satisfaction.
360 °
View of your customers, products, tickets and employees
-8%
Service costs
25%
Reduced recovery costs
All-in-one Field Service Software
Crowd Service
Coresystems (now SAP Field Service) has pioneered “Crowd Service” – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.
Field Service Analytics, Reports & Dashboards
Delivering exceptional service is tougher today than it’s ever been. With analytics you can make your service more efficient, effective, and more closely aligned with your customers’ needs.
Customer Self-Service
SAP Field Service Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.
Field Service Knowledge Management
Customer satisfaction begins with employee expertise. With Knowledge Management, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Work Order Management Software
Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.
Workforce Scheduling & Field Service Dispatching Software
Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Mobile Field Service Management Software & App
Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organisations operate in the field in this age of the empowered customer.
Integrations and Cloud
SAP Field Service is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, our ecosystem comes ready for 3rd party integrations with our powerful API.
Security and GDPR
Understanding security, GDPR and personal data definition is critical for business compliance. SAP Field Service will take any action necessary to ensure that we handle customer data in compliance with applicable law.
Crowd Service
Innovative and human-powered field service with Crowd Service
- Expand your workforce with a crowd of experts
- Provide real-time service
- Customise your crowd platform
- Crowdsource the best talents
FIELD SERVICE ANALYTICS
Next Generation Service Leadership
- Measure your field service metrics in real-time
- Use dynamic data to gain key insight
- Customise your dashboard and reports with drag-and-drop designer
- Real-time printing using cloud solution
Customer Self-Service
With our self-service solution
- Stay open for business 24/7
- Enhance the customer self-service experience
- Integrate your entire installed base to the internet without IoT
- Keep the overview and access your data in your self-service portal
- Keep your customers satisfied with real-time eta and notifications
Knowledge Management
Knowledge is the key to success for any business.
- Fuel productivity and quality service with knowledge management
- Use dynamic checklists to empower your service technicians
- Ensure service excellence and efficiency through shared knowledge
- Capitalise on knowledge accumulated by field service technicians
Mobile Field Service
Connect the field to customers, peers, & rest of your company
- Let our mobile field service apps drive your service operations
- Boost employee satisfaction with our technician-designed solution
- Offer your customers the best service performance regardless of connectivity
- Establish a culture of safety in field service
- Get paid in real time via chip, magstripe, or NFC
Workforce Scheduling
Get the right people to the right place, on time, with the parts they need.
- Right engineer + right parts + right job = best results
- Take the stress out of scheduling with total visibility
- Skill management for advanced workforce scheduling
- Increase your return on investment by +15% with artificial intelligence
- Use gantt charts to plan and manage complex services and installations
Work Order
Increase your productivity
- Accelerate your end-to-end work order lifecycle
- Improve job performance with enhanced inventory visibility
- Fulfill your SLAs and set aside reserved materials
- Integrate inventory management into your erp system
Integrations
Ensuring the seamless flow of information and communications
- FSM boosts efficiency with an ERP integration even for complex organisations
- T flexible integration strategy
- Connect to IoT platforms and create your ecosystem!
- Configure and Customise FSM with data management
INK IT Field Service Management Package
At INK IT Solutions, we specialise in SAP Field Service Management.We have years of experience with a variety of diverse clients adopting the approach. With this experience, we can give your
business a quick and seamless implementation of the SAP Field Service Management licenses.
SAP FSM PRODUCT
STANDARD FSM
(6 WEEKs)
Standalone SAP Field Service Management$49,000 (One Time Cost)$110 per User Licence / Per Month- Solution Scoping
- Best practice mapping
- FSM Planning & Dispatching
- FSM Field Service Mobility
- FSM Customer Self-Service
- FSM Customer Self-Service
- Reports
- Master Data Management
- Train the Trainer (KeyUser)
- Go-Live
*Crowd Service is not included and will be determined separately
INTEGRATED FSM
(10 WEEKs)
Boosted SAP Field Service Management$91,000 (One Time Cost)$110 per User Licence / Per MonthALL FEATURES FROM STANDARD FSM
- 2-week Dedicated Design & Discovery Workshop
- SAP Field Service Management Cloud Connector installation
- ERP / Helpdesk Ticketing Integration
- ERP/ Helpdesk Ticketing Integration using BTP Integration Suite to connect to SAP
- SAP S4/ECC <--> Service cloud <--> FSM
- FSM ----> Business One
*SAP intergation suite needs to be licenced separately
**Actual cost will be determined during the discovery session
- All costs are in AUD exc GST
- Price includes both license and implementation costs
- SAP Integration Suite Prerequisite additional license available.
- All models will provide level 1 Support
- Both packages require minimum 10 users & 3-year contract
How SAP FSM can help you?
With SAP Field Service Management you can solve all your field service problems for your technicians, your service agents, your management and your customers!
Below are some white papers to guide you through the ideal service process for machine manufacturers, medical industry & energy industry, thereby showing you how field service automation software can help you improve every step of the way. It provides data on the Best-in-Class industries and tips to streamline your field service, make your customers happy, and make your business stand out from your competitors.
The papers will also offer tips, data points, and potential solutions that INK IT Solutions Field Service Software specialises in to help power solutions providers better utilise technology to deliver outstanding field service.
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