SAP Sales & Service Cloud
What is SAP Sales & Service Cloud?
Empower your business with SAP Sales & Service Cloud – seamless integration, zero hardware costs. Gain a comprehensive customer view from lead to sale with Sales Cloud, and provide swift, accurate responses anytime, anywhere with Service Cloud. SAP prioritises the safety and reliability of your mission-critical data for your peace of mind.
BUSINESS CHALLENGES
In today’s digital world, the two most important areas which any organisation needs to focus are – Sales & Service. Most of the processes can be digitalised and automated, but there is no substitute to human connect.
Industries worldwide are investing heavily in AI, ML, Bots etc. to optimise the workforce & provide better customer experience. Invariably this shift has resulted in lack of focus on human capability aspects to emotionally connect with their customers.
SINGLE CUSTOMER VIEW
Seamless user experience, a unified 360 customer view across devices – even offline. One source for content, training, and coaching.
POWERFUL OPTIMISATION
Optimise conversion rates based on signals from internal and external data sources. Access to key information and recommended activities needed to move deals from lead nurture to close.
BETTER ENGAGEMENT
Deliver the right content to the right buyer at the right time. Offer a unified and consistent service experience across multiple channels.
EMPOWER SERVICE AGENT
Improve service agent productivity and reduce agent attrition by leveraging the power of real-time, transparent feedback, recognition, and friendly competition.
OUR APPROACH
At INK IT, our prime objective is to empower our clients to build a trusted foundation with their customers, and that’s why we’ve developed a value-added package – E3 CX Cloud that will provide the best of both worlds (Sales & Service Capability) & E3 stands for Efficient, Easy & Eco-nomical.
All the packages can be delivered in matter of weeks with minimum business disruption.
Need more info? It’s simple.
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